Terms of Service

Last updated: 18 October 2026

These Terms of Service ("Terms") govern the use of the Crewnify app and the website crewnify.app (together the "platform"). The platform is operated by Crewnify UG (haftungsbeschränkt), Am Lehmhof 5, 31683 Obernkirchen, Germany, registered in the commercial register of the Amtsgericht Stadthagen under HRB 202631, email support@crewnify.app ("Crewnify", "we").

1. Scope and Platform Role

1.1

Crewnify is a digital platform designed to enable airline crew members to connect, share recommendations, discover experiences, and organize activities.

1.2

Crewnify acts solely as a platform provider. Crewnify does not own, organize, sell, provide, control, or manage any services, activities, meetups, or third-party offers presented by users or partners on the platform.

1.3

Interactions, agreements, or transactions related to user-generated content, meetups, services, or partner offers occur exclusively between the respective parties. Crewnify is not a contractual party to such agreements.

2. Eligibility and User Accounts

2.1

Users must be at least 18 years old to use the platform.

2.2

Users agree to provide accurate and complete information during registration.

2.3

Each user may only create and maintain one account unless explicitly permitted by Crewnify.

2.4

Crewnify offers a crew verification. Crewnify decides on each verification request based on the information provided and may reject requests that do not sufficiently show that the user works as airline crew. Verification does not guarantee the authenticity, trustworthiness, or conduct of any user.

2.5

Users are responsible for keeping their login credentials confidential and for all activities under their account.

2.6

The Community Guidelines, published in the app and on our website, form part of these Terms.

3. Use of the Platform

3.1

Users may:

3.2

Users must not:

3.3

If users violate these Terms or the Community Guidelines, Crewnify may remove content, restrict functions, or suspend or terminate accounts (see Sections 5 and 13).

4. User-Generated Content

4.1 Responsibility

Users are solely responsible for the content they create, upload, share, or publish on the platform.

4.2 License Grant

Users retain all rights to their content. By submitting content, users grant Crewnify a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and technically process such content in connection with the operation and promotion of the platform. Crewnify may sublicense these rights to its service providers to the extent necessary to operate the platform.

The license ends when the user deletes the content or the account. It continues for photos that a user has added to a recommendation created by another user, so that the recommendation remains complete, and for content already shared with other users, such as chat messages.

4.3 Creator Programs

Crewnify may invite selected users to participate in content creator programs (e.g. "Become a Crewnify Creator") in exchange for recognition or non-monetary rewards (such as complimentary Premium membership). Participation in such programs, including the scope of any content usage rights granted, is governed by a separate agreement between Crewnify and the participating user. Where such an agreement exists, it prevails over Section 4.2 to the extent of any conflict for the content covered by that agreement.

5. Reporting, Moderation and Complaints

5.1 Reporting content

Users can report content they consider illegal or in breach of these Terms or the Community Guidelines through the report function in the app or by email to support@crewnify.app. A report should explain why the content is considered problematic and where it can be found.

5.2 Moderation

Crewnify reviews reports carefully, objectively and in a timely manner. Moderation decisions are taken by the Crewnify team. Local Community Ambassadors may be given tools to moderate content in their Local Community that clearly violates the Community Guidelines; Crewnify can review such actions at any time. Verification photos are checked automatically for signs of AI generation or manipulation; the decision on a verification is always taken by a person.

5.3 Decisions

Crewnify may remove content, restrict its visibility, restrict functions, or suspend or terminate accounts. If Crewnify takes such a measure, it informs the affected user and states the reasons, unless this is not possible or not permitted by law.

5.4 Complaints

Users can object to a decision within six months by email to support@crewnify.app. Crewnify reviews the objection and informs the user of the result.

5.5 Point of contact

The single point of contact for users and authorities under Articles 11 and 12 of the Digital Services Act is support@crewnify.app. Communication is possible in German and English.

6. Meetups and Activities

6.1

Meetups and activities are created and organized exclusively by users.

6.2

Crewnify is not the organizer, host, or operator of any meetup or activity.

6.3

Participation in any meetup or activity is at the user's own risk.

6.4

Subject to Section 11, Crewnify assumes no responsibility for:

7. Services and Experiences

7.1

Users may offer services, experiences, recommendations, or other community-related offerings via the platform.

7.2

Crewnify acts solely as an intermediary platform and does not provide such services itself.

7.3

Any agreement regarding services or experiences is concluded directly between users or third-party providers.

7.4

Subject to Section 11, Crewnify is not responsible for:

7.5 Featured Placements ("Crew's Favorites")

7.5.1

Crewnify may offer selected, highly-rated Recommendations a paid, featured placement in a dedicated section of the platform ("Crew's Favorites").

7.5.2

Eligibility for such placement is based on genuine user ratings and reviews. Ratings themselves are never for sale and cannot be purchased or influenced by payment.

7.5.3

The paid nature of any such placement is disclosed to users within the platform.

7.5.4

Crewnify does not guarantee the number, duration, or continued availability of featured placements, and may modify or discontinue this feature.

7.5.5

Crewnify is not liable for the business outcomes, visibility results, or performance of any featured placement.

8. Subscriptions, Payments, and Premium Features

8.1 Freemium Model

Crewnify offers a free version with limited features and premium subscription plans with extended functionality.

8.2 Advertising

Crewnify may show clearly labeled advertising from external partners to all users, including Premium members. Advertising is a separate, disclosed placement. It is never blended into recommendations, community posts, or other organic content, and it is kept apart from the Miles Shop and from the "Crew's Favorites" placement described in Section 7.5.

8.3 Pricing and Payment

Prices for subscriptions are displayed in the app before purchase and may vary depending on platform or region. Payments are processed via the Apple App Store or Google Play. Crewnify does not process or store payment information such as credit card details.

8.4 Subscription Terms

Subscriptions renew automatically for the billing period shown before purchase (for example monthly or annually) until they are canceled. If a free trial is offered, the subscription converts into a paid subscription at the end of the trial unless it is canceled before the trial ends.

8.5 Cancellation

Users can cancel subscriptions at any time in the settings of their Apple App Store or Google Play account. Cancellation becomes effective at the end of the current billing period. Deleting the Crewnify account does not cancel a subscription.

8.6 Right of Withdrawal and Refunds

Subscriptions are purchased through Apple or Google. Their terms apply to the purchase, including statutory rights of withdrawal and refunds, which must be requested from Apple or Google. Statutory rights of consumers remain unaffected.

8.7 Feature Availability

Certain features may be restricted to premium users or limited in the free version. Crewnify develops the platform further and may add, change, or remove features. During a paid subscription period, Crewnify will not significantly reduce the core premium features without a valid reason.

9. Crew Miles and Miles Shop

9.1 Crew Miles System

Crewnify may offer a virtual reward system ("Crew Miles"). Crew Miles may be earned through user engagement and contributions to the platform, including but not limited to:

Crewnify determines which activities qualify for rewards and how many Crew Miles are granted.

9.2 No Monetary Value

Crew Miles:

Users have no ownership rights to Crew Miles.

9.3 Miles Shop

Crewnify may provide a "Miles Shop" where users can redeem Crew Miles for selected products, offers, vouchers, benefits, or experiences provided by third-party partners. Availability may be limited and subject to change. Crewnify does not guarantee:

9.4 One-Time Unlocks

Crewnify may allow users to use Crew Miles to unlock a single use of a premium feature (for example one profile view or one user search). Such an unlock applies to that single use only. It is used up when the feature is opened and is not restored if the app is closed or the user leaves the feature.

9.5 Redemption Values

Crewnify determines the amount of Crew Miles required for rewards and may change redemption values, add or remove rewards, modify the reward system, or discontinue the Miles Shop with effect for the future. Redemptions already completed are not affected.

9.6 Expiration of Crew Miles

Crewnify may introduce expiry rules for Crew Miles, for example after a period of inactivity. Users will be informed in the app in good time before such rules take effect. Crew Miles lapse when the account is deleted.

9.7 Abuse and Manipulation

Attempts to manipulate, exploit, or abuse the Crew Miles system may result in:

9.8 Third-Party Rewards

Rewards available in the Miles Shop are provided by third-party partners, and redemption takes place directly with the partner. Subject to Section 11, Crewnify is not responsible for the availability, quality, delivery, fulfillment, warranty, or conduct of partners related to such rewards or services.

10. Local Community Ambassadors

10.1

Crewnify may designate certain users as "Local Community Ambassadors" based on their voluntary contributions to a Local Community.

10.2

The Ambassador role is a voluntary, revocable recognition status. It does not constitute employment, agency, partnership, or authority to act on behalf of Crewnify.

10.3

Ambassadors may receive non-monetary recognition (such as a profile badge or complimentary Premium membership) for their contribution. Such recognition does not constitute compensation, wages, or payment for services.

10.4

Crewnify may revoke Ambassador status at any time, in particular where community expectations are no longer met.

10.5

Subject to Section 11, Crewnify is not liable for the conduct, statements, or actions of any Ambassador.

11. Liability

11.1

Crewnify is liable without limitation for intent and gross negligence, for injury to life, body, or health, under the German Product Liability Act, and to the extent of any guarantee given.

11.2

In cases of slight negligence, Crewnify is only liable for breaches of essential contractual obligations, meaning obligations whose fulfillment is necessary for the proper performance of the contract and on which users may regularly rely. In such cases liability is limited to the foreseeable damage typical for this type of contract.

11.3

Otherwise, Crewnify's liability is excluded. In particular, Crewnify is not liable for user-generated content, interactions between users, meetups or activities, services or experiences offered by users, partner rewards or Miles Shop products, featured placements or advertising, or third-party platforms and services. As a hosting provider, Crewnify is responsible for third-party content only in accordance with the statutory provisions.

11.4

The above limitations also apply to the personal liability of Crewnify's representatives, employees, and agents.

12. Data Protection

Crewnify processes personal data in accordance with its Privacy Policy and applicable law, including the General Data Protection Regulation (GDPR).

13. Suspension and Termination

13.1

Users may delete their account at any time in the app. Active subscriptions must be canceled separately in the App Store or Google Play (Section 8.5).

13.2

Crewnify may terminate the use of the platform with a notice period of 30 days. The right to terminate for good cause without notice remains unaffected, in particular in cases of serious or repeated violations of these Terms or the Community Guidelines, false information in the verification, or abuse of the reward system.

13.3

Before suspending or terminating an account, Crewnify considers the severity of the violation and the legitimate interests of the user and, where appropriate, first issues a warning. Section 5.3 applies.

14. Changes to the Terms

14.1

Crewnify may change these Terms for valid reasons, for example due to changes in the law or to new features. Crewnify informs users of changes in the app or by email at least four weeks before they take effect.

14.2

If a user does not object before the changes take effect, the changes are deemed accepted. Crewnify will point out this consequence and the right to object in the notification. If a user objects, both parties may terminate the contract. Changes to essential contractual obligations or prices require the user's explicit consent.

15. Governing Law

15.1

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law does not deprive them of the protection of mandatory provisions of the law of the country in which they have their habitual residence.

15.2

If the user is a merchant, the exclusive place of jurisdiction is the registered office of Crewnify.

16. Final Provisions

16.1

If any provision of these Terms is invalid or unenforceable, the remaining provisions remain unaffected.

16.2

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.